The Pack Slip Problem Costing the Division 8 Industry Millions and How to Fix It

For an industry built on detail and precision, the door and hardware industry continues to rely on one of the most unreliable tools in construction logistics: the paper pack slip.

It's easy to overlook. It’s just a delivery document. But for most door, frame, and hardware suppliers, the pack slip is the single point of failure where operational control falls apart, and where thousands of dollars in rework, phone calls, and project delays begin.

This isn’t a minor workflow issue. It’s a systemic inefficiency that affects everything from customer satisfaction to profitability. And if you’re running a door and hardware business at scale, it’s happening on your job sites daily.

Consider a common scenario: a delivery arrives on-site and the quantities don’t match the documentation. Perhaps a box of closers is missing, or the pack slip indicates 50 frames when only 40 are accounted for on the truck.

What follows is a familiar and costly chain reaction:

• Field personnel spend valuable time attempting to verify the dispute.

• The general contractor is notified and flags the issue, escalating tensions on the job site.

• Your internal team must trace the error by combing through ERP entries, warehouse logs, paper pack slips, and site communication records.

• A replacement shipment is ordered & arranged, often expedited at your expense.

• The freight cost is absorbed, and more often than not, it comes out of your margin.

  
  

This is not merely a materials issue, it’s an operational vulnerability. The downstream effects include:

• Lost productivity in the field

• Erosion of GC trust and satisfaction

• Increased risk of warranty claims due to documentation gaps

• Disruption to the overall construction schedule

• Reputation damage, both internally and externally
  

When these incidents occur across dozens of active projects annually, the cumulative financial and relational impact becomes substantial. You’re not just losing product. You’re losing labor hours, accountability, and command over your operational workflow.

The Modern Jobsite Demands Real-Time Logistics

Construction has changed. Project schedules are tighter. Labor is stretched. GCs are less tolerant of delay excuses. Door and hardware businesses are under more pressure than ever to deliver not just products, but precision. And yet, the last 50 feet of the workflow; getting the right materials to the right place, verified and documented, is still handled with a clipboard. 

Measurable Results from Day One

Digital pack slip systems when implemented correctly do more than just “digitize paper.” 

• Bridge your ERP system with the job site in real-time.

• Give field teams the ability to confirm deliveries instantly.

• Create a closed-loop record that lives in your system of record.

• No more wasted hours printing, scanning, filing, and sorting.

• No more misplacing pack slips and your proof of delivery.

• Orders are signed, delivered, managed, and saved in seconds.

• Capture signatures, photos, and notes, automatically synced to the correct job.

The Most Expensive Gaps Are the Ones You Can’t See

If your business still relies on printed pack slips to manage multi-million-dollar projects, or if your teams are entering the same delivery data into multiple systems, you're absorbing unnecessary cost, delay, and risk.

Archer Access offers a purpose-built, secure, and scalable platform that enables Division 8 teams to:

• Digitize pack slips with proof of delivery at the point of origin.

• Track deliveries with real-time field visibility for your team.

• Seamlessly connect your exsisting ERP systems to job site activity.

• Detect and resolve delivery issues before they escalate into disputes.

• Eliminate redundant, double-data entry across your team.

• Integrate field-confirmed data directly into your ERP

• Automate delivery verification, documentation, and storage

• Enhance operational accuracy and margin protection
  

We’ve spent years in this industry. We understand the goal isn’t more software, it’s better outcomes. The benefits of ERP-integrated delivery verification are immediate and compounding. Here’s what that looks like in practice:

• Fewer job site errors and callbacks

• Reduced delivery-related disputes

• Higher general contractor satisfaction

• Stronger project margins

• More accurate billing tied to confirmed deliveries

• Accelerated, streamlined closeouts

The Hidden Cost of Paper Pack Slips

The money for printing costs and hours spent filing, scanning, and sorting are hurting your bottom line. These manual tasks might seem small in isolation, but over time, they lead to delays, errors, and mounting labor costs, especially at scale. It’s time to rethink how your team handles delivery documentation. At Archer Acces, we’ve engineered Dataship— a solution designed specifically for this industry that respects the complexity of Division 8, integrates cleanly with your ERP, and doesn’t require retraining your entire workforce.

The result? Fewer job site errors. Faster issue resolution. Higher customer satisfaction. Lower operational drag. Digital delivery workflows aren’t a luxury. They’re necessary for companies that want to scale profitably, protect their margins, and stay competitive in a fast-evolving construction landscape.

Ready to eliminate workflow inefficiencies and take control of your logistics?

Let’s talk about how Archer Access can help you eliminate double-entry, reduce delivery friction, and create stronger operational clarity across your projects.

Book a Demo

or Contact our team at info@archeraccess.com